Kensho Vibe Ltd – Returns & Refunds Policy

At Kensho Vibe, we stand by the quality of our products. If your order arrives faulty, damaged, or incorrect, we sincerely apologize and are here to make it right.

Faulty, Damaged, or Incorrect Items

Please inspect your order when it arrives. If something isn’t right, email us within 7 days of delivery at:
kenshovibedesign@gmail.com

Include:

• Your order number

• A description of the issue

• Clear photos showing the defect or damage

Once we’ve reviewed your submission, we’ll confirm whether a refund or replacement will be issued. There’s no need to send the item back unless we specifically request it. We truly appreciate your understanding.

Refunds or Replacements

• Approved refunds will be sent to your original payment method within 10 business days.

• Replacements will be shipped where stock is available.

Please note that banks or payment providers may take additional time to process the refund.

International Shipping & Legal Compliance

Where required by applicable consumer protection laws in your country of residence, additional return rights may apply. We sincerely apologize if any legal requirements affect your experience.

Returns for Wrong Sizes or Change of Mind

We’re sorry, but at this time we are unable to process returns or exchanges for wrong sizes or change of mind. We know this can be disappointing, and we appreciate your understanding.

Helpful Tips from Kensho Vibe

• Double-check your size using our size guides before ordering — it helps ensure the perfect fit.

• Reach out to us if you’re unsure about style or sizing — we’re happy to help!

• Enjoy your new Kensho Vibe sandals confidently, knowing we stand behind the quality of every pair.